As we all know the after sales service is very important part in business, but do you know what kind of contents and methods should suppliers to provide to customers? In the previous FAQ we have talk about the professional service standard of after sales service! Today, we will go into more detail about what exactly is included, let’s check more details together!

It will be divided into below 4 parts:

1 Normal online service content and methods

(1)For General problems: we will provide the solutions directly within 24 hours, such as standard installation instruction. Normally the instruction will be combined with pictures or videos

(2)Other problems: When the problem cannot be solved at one time, it will need customers to do further troubleshooting according to our instruction. Then we will find out the reason and offer the solutions. Wewill provide troubleshooting instructions similar to the following.

2023 Best Arcade Game Repair From Yuto

2 Online video call support

When accuracy of your operation need to be confirmed, after further troubleshooting does not find specific problems, the machine enters the site but the machine debugging problem cannot be solved, etc., then it needs to be resolved through video call. The online video call process is generally as follows:

  1. Confirm the issues of each game machine which have to solves
  2. Confirm the video call time and make an appointment in advance
  3. During the video call process, two people are generally required to be present on customer side, one of them is responsible for holding the mobile phone, so that we can see the operation more clearly.
  4. In order to better solve the problem for you, after the online video call, we will also provide corresponding pictures and video instructions to assist you in solving the problems.

2023 Best Arcade Game Repair From Yuto

3.Remote control Support

In addition to the above two ways, there is another very important way, we can help our customers to solve some problems of the following products through remote control, such as: VR, card management system, projection, etc. Please check the details in below one by one

  1. Appointment of remote time
  2. Make sure the computer network are all available
  3. Need to install remote APP in advance to make the process more efficiency
  4. Will need your cooperation in front of the computer when during the remote

2023 Best Arcade Game Repair From Yuto