As we all know, with the global economy development, more and more customers are purchasing arcade game machines directly from China. However, due to the epidemic situation in recent years, it has become more difficult for foreign customers to connect with Chinese suppliers, the regular face-to-face communication is becoming more harder, most of the after-sales services have to be done online.

Now, the most important thing is how does supplier to help customers to solve after-sales problems more efficiency? What will be the process and standard of the best after-service? In this article you will get a complete and professional after-sales process.

Service Time

Firstly is the service time, it will divided into online and on site, today will mainly report online after service. For online service, our team will provide 24H online service, which including weekdays and weekends

Online Time
9:00am-23:00pm (Beijing Time)
Weekend(Saturday to Sunday) (Beijing Time)Online Time
9:00am-21:00pm

During this time period, customers can contact with supplier to solve after-sales service problems freely. Besides this time period , customers can make an appointment in advance and submit the question list to our sales(contact). We will transfer to our after-sales department to ensure the problems can be solved on time.

Service Team

In order to provide the best service to clients, Yuto will be have 4 departments to supporting the after-sales service process.

The first is marketing department, they will according to customer’s game center operation to provide the most professional suggestion on how to select the most popular game machine to achieve the highest profits.

Marketing Dept

2023 Best Arcade Service Form Yuto

Fiona

2023 Best Arcade Service Form Yuto

Seven